Most of what separates one manager from another is structural
Two managers can quote the same fee and cost an owner very different amounts, because the fee is rarely where the money goes. Here is how Stellar is set up, in the terms an owner can hold us to.
Measurement
We measure what works.
We track pricing decisions, marketing sources, concessions, vendors, staffing and resident programs. If something performs, we keep it. If it doesn’t, we change it or cut it.
The property’s brand
We build the property’s brand, not ours.
The property keeps its own name, identity and reputation in the market. We are there to run the operation, not put our logo on the building. If the asset sells, the brand goes with it.
Services
Take the services you need
Management, marketing and leasing, acquisition support, construction and repositioning, asset management. They are priced separately because owners are not identical. An owner with a capable in-house construction group should not be paying us for one.
Growth
Growth is limited on purpose
Stellar takes on new assignments at a pace the senior team can absorb, so the people an owner meets at the start are the people still running the property a year later. Growth that outruns the bench shows up in the operation before it shows up in the reporting.
Reporting
What we watch between the monthly reports
Financials tell an owner what already happened. These ten show up first, usually a month or two before they reach the operating statement, and they are what the team is looking at in the meantime.
Occupancy drift
Small weekly losses that do not look like anything until the month closes.
Vacancy by floorplan
One unit type carrying the vacancy while the property average still reads fine.
Renewal resistance
Renewals taking longer to close, or closing at smaller increases than the budget assumed.
Traffic quality
Tour counts holding steady while the leases stop happening.
Make-ready days
Units sitting between move-out and rent-ready, which is vacancy an owner is paying for twice.
Reputation
Review volume and rating, which move before leasing does.
Pricing against the submarket
Asking rents drifting away from what comparable properties are actually signing.
Delinquency creep
Balances aging past thirty days, before they become a collections problem.
Staff instability
Turnover and open roles at the property, which is the leading indicator for most of the rest of this list.
Service response
Work order age and the resident complaints that follow it.
What we manage
Three kinds of work, one operating team
Rental homes
Build-to-rent
Detached and attached rental homes in gated communities. Stellar runs these from first move-in through stabilization, which is a different operating problem than an apartment building: more addresses, more landscape, longer walks, and a resident who expects a house rather than a unit.
Phoenix · Peoria · Glendale · Goodyear · Avondale · Tolleson · Sun City · Queen Creek · San Tan Valley
Apartments
Conventional multifamily
Class A, boutique and value-add apartments, from small infill properties to large garden communities. A smaller asset gets the same reporting and the same senior attention as a large one, which is the reason owners of both keep hiring us.
Pricing, staffing, marketing and absorption on new construction, from pre-leasing through stabilization. The senior team has taken tens of thousands of new units through lease-up.
Stellar has taken build-to-rent communities through lease-up and into stabilized operation across the Phoenix metro.
Village at Carver MountainPhoenix · 286 homesQuintana at Cooley StationGilbert · 191 unitsWinfield at the RanchPrescott · 99 unitsOne CamelbackPhoenix · 163 residences
Services
What Stellar actually does
Five services, priced separately. Take the ones that fill a gap and leave the rest.
01
Property management
Day-to-day operations for multifamily and build-to-rent communities: staffing, leasing, renewals, collections, maintenance, vendor management, and the monthly financial package.
02
Marketing and leasing
Pricing and revenue strategy, listings, traffic sourcing and lease-up campaigns, run under the property’s brand. Creative and campaign work goes to an outside firm with a track record in that property type, selected on its proposal and contracted directly. Stellar adds no markup to what the firm charges, and the property gets a specialist instead of whoever is on the payroll.
03
Acquisition support
Operating assumptions for underwriting, market and submarket rent analysis, staffing and payroll models, and a renovation scope with the rent premium it should return.
04
Construction and repositioning
Scope, bid, and construction management for unit renovations, amenity work, and deferred maintenance, sequenced so the schedule does not fight the leasing calendar.
05
Asset management
Budgeting, monthly and quarterly reporting to ownership and lenders, capital planning, and the operating work that comes with a sale or a refinance.
The trade-off
Stellar and the national managers
A national brings a deeper bench and a footprint in every market. There are owners and assets that should hire one. This is where the two models differ, and where they do not.
Capability
Stellar
Typical national model
Principal involved in the asset
StellarYes
Typical national modelVaries by assignment
Property brand remains primary
StellarYes
Typical national modelVaries by platform
Property-level programs measured for performance
StellarContinuous review
Typical national modelVaries by platform
No platform overhead passed through
StellarYes
Typical national modelVaries by contract
Services individually priced
StellarYes
Typical national modelVaries by contract
Institutional reporting
StellarYes
Typical national modelYes
Revenue management and market data
StellarYes
Typical national modelYes
Vendor pricing
StellarBid per property
Typical national modelNational contracts
Contract terms
StellarNegotiable
Typical national modelStandard platform agreement
Geographic coverage
StellarArizona-based, expanding selectively
Typical national modelNational
Portfolio
The communities we manage
Every community runs its own website, with its own leasing and resident portal. Residents can find theirs here.
Stellar’s leadership team is six people. They are reachable, and on most assignments an owner deals with more than one of them.
Dale Phillips
Co-Founder & CEO
Dale co-founded Stellar and serves as CEO. Before Stellar, he spent seventeen years as President of Mark-Taylor Residential. Over the course of his career, he has managed more than 35,000 units across multiple states for institutional owners and national developers and led the stabilization of more than 25,000 Class A units through lease-up. The organizations he led earned #1 Best Places to Work recognition in Arizona and nationally. Stellar was built around the standards Dale spent his career setting. He still holds every property to them.
Tanner Bickelhaupt, co-founder of Stellar, began his real estate career while a student at Gonzaga University. Since then, his work has spanned 61 assets and more than 11,700 units. He has raised more than $250 million in equity and led over $450 million in acquisitions. At Stellar, he works across strategy, institutional relationships, performance benchmarking and the company’s continued growth. He brings an owner’s scrutiny to the decisions that shape Stellar and its portfolio.
Ben is a partner and Stellar’s Chief Financial Officer. Before joining the company, he held finance leadership roles at Ventura Investment Company and Wedgewood, overseeing financial operations and corporate strategy across platforms with more than $2 billion in assets. He now leads corporate finance, property accounting, budgeting and owner reporting across Stellar’s portfolio. The numbers presented to ownership run through his team.
RJ provides executive oversight across the portfolio: team development, operational performance and asset-level strategy. He works across every dimension of property operations, from the granular details of a single community to the broader performance demands of each asset, ensuring every property is staffed, positioned and executing at its full potential. Where performance gaps emerge, RJ closes them.
Andrina oversees talent acquisition and team development across the Stellar portfolio, responsible for recruiting, placing and supporting the people who operate every asset. She works closely with onsite teams and ownership groups on all matters related to staffing, personnel and team performance, providing hands-on support to ensure every property has the right people in place and the resources they need to execute at the highest level.
Isabelle supports the marketing and transaction functions across the Stellar portfolio: coordinating property-level marketing initiatives, managing the operational setup for incoming assets, and ensuring the administrative and systems infrastructure is in place from contract through go-live. She works closely with internal teams and ownership groups to keep every moving part aligned, maintaining consistency across communications, accounts and platform configuration as each asset integrates into the Stellar operating model.
Rent, work orders and lease documents all live on your community’s own site. Find yours on the portfolio map, or call the office and ask for the community manager by name.
Stellar hires community managers, leasing consultants, maintenance managers and maintenance technicians across the Phoenix metro. Small company, short reporting lines, and the person who makes the decision is usually in the room.
A single property, a portfolio, a lease-up starting next year, or a transition from a manager that is not working. Send the details and we will tell you plainly whether we are the right fit.